Delivery Policy

Effective date: July 3, 2026

All products sold on PresaleGames are delivered digitally by email unless clearly stated otherwise on the product page.

Delivery method

Your digital fulfillment, code, or order update is sent to the email address provided during checkout.

Estimated timing

Delivery dates shown on the website are estimates unless expressly guaranteed. Release timing, preload windows, and final delivery schedules may depend on publishers, platforms, and other third parties.

Customer responsibility

You are responsible for providing a valid email address, checking spam or junk folders, and ensuring your inbox can receive our emails.

Non-delivery support

If you do not receive your delivery within the stated timeframe, contact support@presalegames.com with your order number.

Delays

If a delay occurs because of external platform or publisher timing, we will update the page or contact you by email with the latest information available.